[Resolved] Airtel — Twice recharge issue

gokul

from Chennai, Tamil Nadu

Apr 4, 2016

Address: 600002

1st time recharge done for 9940xxxx68

1. Recharge date and time : 04.04.16 at 11.18

2. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

3. Alternate contact number :[protected]

4. Recharge amount :265

This time my amount debited from bank and recharge not done in website and i received email from your website sorry! Your transaction failed due to some technical error. Please complete your transaction now by 11.58 mentioned try again. So after that i clicked the try again button and its gone to payment page i done the recharge 2nd time

1. Recharge date and time : 04.04.16 at 12.14

2. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

3. Alternate contact number :[protected]

4. Recharge amount :265

Transaction id[protected]
Amount (Rs.) - 265.0

Due to your mail only i done the transaction again. How can the customer punish for the airtel mistake.

Regards
Gokul

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2016

Airtel Customer Care's response Dear Gokul,

This is with reference to your post dated 4 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 09, 2016

Airtel Customer Care's response Dear Gokul,

This is with reference to your post dated 06 April 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

gokul

from Chennai, Tamil Nadu

Apr 4, 2016

After posted this complaint i receive call from [protected] this person name is deepak and he is informed me calling from airtel and we transfer your money Rs.265 right now hdfc server is slow you tell another your debit card number so i said my INDIAN BANK debit card number and he asked my card cuv number again i asked why you asking everything then he said we will return the amount through the card after details i received one time transaction password from Indian bank but i will not tell the one time password to him and i said dont want your money. I think he tried do the fraud transaction from my account. Again i receive call from another number [protected] this person asked transaction done which bank i said hdfc bank he said tell me the user id and password. Then i said to him dont want any thing cut phone. kindly be alert and careful after posting the complaint consumer complaints website because so person trying to misuse.

Regards
Gokul

gokul

from Chennai, Tamil Nadu

Apr 6, 2016

Dear sir,

Due to airtel miscommunication mail only i recharged twice in airtel net pack. First i recharged waiting for the confirmation mail but that time my amount debited from bank and recharge not done in website and i
received Email from your website Sorry! Your transaction failed due to some
technical error. Please complete your transaction now by 11.58 mentioned try
again. So only after that i clicked the try again button and its gone to payment
page i done the recharge 2nd time. Due to airtel mistake customer need to get punish. As discussed with Mr.Baskaran on 4th he said we wil return back the cash to your account over the phone. Kindly do the needful there is no mistaken in my side.

Regards
Gokul