Airtel — unable to confirming my email id to mobile no to get an esim

Airtel — unable to confirming my email id to mobile no to get an esim

C Chinmay.b Sep 8, 2020

Its been frustrating 2 weeks just to find a method to connect my email id to telephone no - though on the airtel thanks app it is verified. Only to apply for an esim. The self online method does not allow, there is no way to connect to an airtel customer person on 121, there is no specific email id to put the matter forth, there is no specific option on the ivr menu, the airtel shops do not have the authority, local executives like tsm of the area also are helpless. So in all essence there is no way to connect to a human entity for any correspondence. Was this information helpful? No (1) Yes (1)
Airtel customer support has been notified about the posted complaint.
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Comments

Kiwi00795

Sep 9, 2020

I am facing the same issue
I was not able to update the email id for esim, after struggling hours on 121 I was able to connect to Customer support, try this trick
Dial 121
Select Languale
Select (1) prepaid or (2) postpaid
Select (2) for more information
Select (3) for internet not working/sim lost/other complaints
Select (9) for Customer support

Trick is to lister whole IVR instruction as they are telling "connect to customer representative" after they tell "go back to main menu" option.

My status : Got a request raised on 6th sept, got a verification call today and by tomorrow the email Id should be updated. Also you can track this request in Airtel Thanks App (althought you cannot raise it from the app).
Do connect me on [protected] whatsapp for more info, I am just a customer like you :-)