Airtel — Unable to disconnect the broadband connection

Address: Nallagandla, Hyderabad

My annual broadband subscription has expired, and I have ceased using it. Without my consent, it was automatically converted to a monthly plan and I have been billed for the past two months despite not using the service. However, I am unable to disconnect the connection without settling the bill.

I have reached out to customer care multiple times, but they have been unhelpful and rude, claiming to have sent communication via SMS regarding the plan downgrade. Although I have received SMS messages prompting me to renew the connection, there was no mention of the downgrade to a monthly plan.

After receiving a bill for the February month in early March, I contacted customer care for clarification. Unfortunately, they have been unwilling to assist in canceling my connection and have failed to provide sufficient evidence of the communication regarding the plan change.

I have refrained from using this connection since February, yet I continue to be billed for the service. Despite Airtel's system of making two recorded calls to remind customers of payments, they have neglected to communicate effectively about the plan changes. This lack of communication is concerning and unacceptable.