Airtel — unable to use mobile [protected]

On 24th dec 17 network got disconnected. While talking to your help line numbers, they told to remove the sim and switch on and repeatedly told by many of members connected through help line numbers.
On 25th, even calls could not be made. When visited your airtel show room at pondicherry uzhavarkarai, they told sim is not working. Accordingly, i purchased new sim by giving aadhaar details. At the show room they told it will be activated at 7 p. M. Yesterday. When it was not activated, i again went to the show room. They told the sim activating office is on leave, it will be activated at 1 pm today. It was not activated till 2 pm. When again contacted your show room, they are again taking excuses that the sim activating office has not done their work, this and that. But ultimately, i am the user suffering for the past two and half days.

Please expedite to rectify.