Airtel — Unethical behavior

Soumitra Mishra

Sep 3, 2015

Address: Kolkata, West Bengal

I was using Airtel 4G dongle from last 16-18 months and Initially 5-6 month i was happy with the services and netwrok as promised but last 9-10 month i am not getting the 4G network. I have lodge complaints about with their customer care. They have closed the ticket with out notifying me and i have came to know that they have closed that ticket and resolution given as they need to setup new tower in my area and it will take 3-4 months though i have paid bill for 4G services. After 4-5 months i have raised another ticket as the network getting worst and it is not even dial up network services and this time also they have said that they need to setup tower in my area. I have had told the Customer service Manager that i am not going to pay the bill until you fix the network issue and they have said " No problem sir we are going to stop the services temporarily and once we setup the network over their in your area then we will send the bill" but they are sending bills after bills with the late fine. Ticket No : 62275162 and 56244137 Airtel Number : [protected] What should i do in this case? please help me.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Sep 4, 2015

Verified Support

Dear Mr. Mishra,

This is with reference to your post dated 03 Sep 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Soumitra Mishra

Sep 22, 2015

Hi Sadhu,

I was expecting some solution from you people but i am still getting the bills with the fine. I have got the new bills for this month though the services was deactivated.

I didn't hear anything from you people and it is pathetic. I got so many calls but with out resolution and each and every person asked what has happened but not got any resolution or any time when it will be resolved.

with regards,
Soumitra Mishra

Airtel Customer Care

from Mumbai, Maharashtra

Oct 3, 2015

Verified Support

Dear Mr. Mishra,

This is with reference to your post dated 03 Sep 2015.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Soumitra Mishra

Oct 9, 2015

Hi Umesh,

I haven't received any phone call to me and It is pathetic that i am still getting bills with late fine though my problem not yet solved.

I am getting repeated email about the bill payments.

You can reach to me on this below number 24*7 and let me know when you are going to call me.
[protected]

with regards,
Soumitra Mishra
+[protected]