Airtel — Unfair business practice by Bharti Airtel Ltd. by denying refund of excess amount paid against mobile bill

Address: Bharti Airtel Limited, No 55, divyashree towers , Bannerghatta Road Bangalore - 560029

I am a senior citizen, aged 72 years. I am using postpaid Airtel Mobile number [protected] Airtel Relationship Number is [protected]

While paying mobile bill on-line on 26th August 2020 as against the bill amount of Rs. 352.46 (Rupees Three Hundred and Fifty Two and Paise Forty Six), the payment has been made as Rs. 35, 246 (Rupees Thirty Five Thousand Two Hundred and Forty Six) due to missing the decimal inadvertently. Bank Transaction Reference CUBBP[protected]; Airtel E-Receipt Number[protected]

In spite of making repeated complaints with Airtel Customer Service and also raising the complaint to the Appellate Authority, Airtel is behaving as a third rate company by denying refund of the excess amount paid against their bill.

I request the intervention of your good offices to instruct Airtel to make the refund with immediate effect with penal interest @ 18% per month,