Airtel — unprofessional personnel at bhopal intentionally cut the connection

Address: Bhopal, Madhya Pradesh, 462026

This is in regards with the unprofessional personnel of airtel in bhopal, gulmohar colony area.

I had raised a complaint regarding frequent drop of the broadband connection which hinders the work process at our office. Once they claimed to have fixed the issue, i asked them to monitor it for a few days just so we are both sure that the problem is resolved. Mr dashrath who sits at the complaint desk most likely at the bhopal office calls from[protected] and [protected] keeps asking for the happy code which is supposed to be given when the problem is resolved. I told him to monitor the connection for a bit then i will gladly share the code but he kept arguing that he sent the engineer and has rectified the problem, etc. I still wanted them to monitor the connection because of the past experience i have had with them fixing the issue which is never really fixed and i was right because the very next day it dropped, only once during the day but it still did drop. They sent their engineer to our office to close the complaint who was informed that the connection dropped today and we want to wait another 2 days to monitor the complaint. Instead of trying to figure out why the connection dropped he was insisted on closing the complaint. After two days the connection was still dropping at least once so we told them but again mr dashrath kept calling to close the complaint and when informed that the connection dropped at 1 pm, he told us that you must have started the broadband then to which we told him that you are not interested in fixing the issue and are blaming us that we are giving you incorrect information, he said i will send somebody to check the connection. But instead of fixing the issue, he cut our connection intentionally and is now giving us excuses that the engineer is coming. It has been over 20 hours and there is no sight of them.

When the connection was down for over 15 hours i had called the 121 to escalate the issue and they said it will be fixed in 2 hours, a senior engineer will give you a call but nothing happened. So, i decided to call the engineer who was talking gibberish that i spoke to them i will tell them to start it by 3-4pm but close the complaint then because when its 4 days old it goes to cable issue which makes it clear that this whole fiasco is an intentional attempt to harass us.

Request you take appropriate action against the staff here at bhopal and as per the telecom laws in india i will not pay for the time my connection was not working, if i don't get an appropriate response and the connection is not in perfect working condition i will be forced to take further action.