Airtel — unsatisfactory service regd no [protected]

As per trai guidelines i have selected 121 channels as per my choice and recharged my account with rs 410 in two transactions of rs 150 and rs 260 and sent sms after scanning the qr code today morning at 9.30 am but my services have not been activated yet. When i talked to your customer service executive i didn't get satisfactory reply. Moreover the process of contacting your customer care executive is very irritating. When i asked your customer care executive to explain me the process of switch over to other service providers like tata sky they said me that they had no idea about it. I was a very satisfied customer of your company but now i will definitely switch over your dth as well as mobile network also. My dth consumer no is [protected] and mobile no [protected].
Name sayon mitra.
Now it is your responsibility to explain me the process of switch over from airtel dth to tata sky.