[Resolved] Airtel — Unwanted airtel announcement while calling also call gets dropped after that

Chandan_Bangalore

from Bengaluru, Karnataka

Mar 8, 2017

Address: 560076

I am chandan kumar from bangalore, a regular customer of pre-paid airtel ([protected]) from last 6-7 years. I am facing a very annoying and disturbing thing from last 2-3 weeks, when ever i tried to make a call, i have to wait to completion of airtel ad or saying about my account balance of data.
Stop this immediately. It is frustrating to listen this bs when i am trying to make a urgent call also after airtel ad call used to drop so i have to call again and listen again.
I am fine to get those information as message. But should not be while making my call.
This is my request to immediately stop this!!!

I am not able to do out going call. I have balance of rs. 300 plus. Simply getting ad then call gets dropped. Please fix the issue asap.
I cannot use my mobile and getting harassed. Also no way i cannot contact airtel customer care executive, no option at all.
I will file a consumer case against this. From morning i am trying to call but in-vain.

Thanks with regards
Chandan kumar
[protected]
Bangalore, karnataka
India

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May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 8 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 16, 2017

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 8 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd