Airtel — Very Poor service:Airtel Sim to nano Sim at selaiyur

Milton Fernando

Apr 22, 2015

Address: Chennai, Tamil Nadu

I tried calling them to enquire about the process to convert from micro sim to nano sim but then they took the phone reciver and cut the call twice.So I decided to go to the office directly to my surprise the person there asked me whether I am using a post paid or prepaid (I am using an prepaid) and informed me that cannot convert it as we dont have stock And he was asking me to convert to postpaid to get an nano sim from them. Are prepaid users not airtel customer!!! Very poor service from airtel!!. Went to Selaiyur airtel service center near Punjab national bank

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Airtel Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Mr. Fernando,

This is with reference to your post dated 22 April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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