[Resolved] Airtel — WIFI connection with hotspot device Advance Rental payment is not update in the system

[email protected]

from Hyderabad, Telangana

Mar 2, 2017

Address: Chennai, Tamil Nadu, 600043

I asked for one WIFI connection with hotspot device
Airtel has given [protected] and payment is also made rs.3990.

They have not updated in the system about the plan and payment.
As one month crossed i got bill for this connection
Since i was not in country and my family need the connection
I have made a payment of 650 for the [protected].

When i asked about it, airtel has given a replacement sim card ([protected])

and updated the plan in this.

They have not closed the [protected] connection. Asking me to pay bill for that.
According to Airtel i have 2 connections, in reality i have one.

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Apr 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 March 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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