[Resolved] Airtel — Worst speed in 4g

sukumar87

from Thiruvananthapuram, Kerala

Apr 18, 2016

Address: Salem, Tamil Nadu, 636008

Airtel is cheating in the name of 4g. We couldn't even get 200kbps. My sister tried downloading a movie which is 700mb. It failed thrice while it was about to complete and consumed 4gb just for downloading a 700mb movie. This is really getting worse. We paid 2300 for airtel 4g connection and it is of zero rupee worth now. Also i tried calling customer care 1800* to make a complaint from my alternate number. It did not give me any option in ivr to connect to a representative. It gave an option called, "keep your number yourself". Is airtel becoming stupid or making customers stupid. Feeling ashamed of purchasing 4g hotspot and sad for being airtel customer.

Call me in [protected] or email me in sukumar.[protected]@gmail.com

Fix the problem. Also i want waiver for my first bill as per the reason mentioned above.

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Oct 15, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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Comments

sukumar87

from Thiruvananthapuram, Kerala

Apr 18, 2016

I got a call from [protected] and a person keep on saying me to upgrade, upgrade, upgrade. Please ask a person who knows English and who has the capability to understand what is the problem I am facing using this worthless 4G Hotspot connection.

sukumar87

from Thiruvananthapuram, Kerala

Apr 20, 2016

Nobody called me to fix the problem in this 4G. Worst customer service.

sukumar87

from Thiruvananthapuram, Kerala

Apr 24, 2016

No reply from Airtel. The world's worst and biggest fraud network.