Airtel — Wrong billing - harassing customers - stay away from them

Address: Bangalore, Karnataka

From: Muthuselvan
To: [protected]@in.airtel.com
CC: [protected]@hotmail.com
Subject: Harassment by Airtel Postpaid Billing-Clear case for Cosumer Court-Relationship number-[protected]
Date: Thu, 20 Aug 2015 16:38:14 +0000
Hi,

I had been one of the loyal postpaid customer since Oct, 2013. Last few months, there have been unwanted(illegal) charges by your system and you have been demanding more money from me.


I have attached bills[protected]May-2015 to 10-Jun-2015) &[protected]june-2015 to 10-July-2015). Password to open pdf is “nju2”


The first Bill[protected]Original Bill Amt:1112.42) runs to 726 pages due to airtel billing system error(illegitimate charges). I had to make more than 7 calls to customer care & spent nearly 3 hrs of my valuable time to get issue sorted out and they revised the bill amount(Corrected Bill Amt:523.77). Many a times your systems don’t respond/ running slow as told by customer care executives

The second bill[protected]Original Bill Amt:1016.95) was also wrong billing for 4G data usage while my mobile(Moto G2) doesn’t have 4g support. Your system activated 4g data without my consent?!. Then again I had to make multiple calls to customer care & spent nearly 1 hr of my valuable time to get the issue sorted out and they revised the bill amount(Corrected Bill Amt:446.95)


Considering the above bitter experiences, I have decided to get the mobile#([protected]) converted into prepaid account on 18/07/2015 to get rid of your nuisance billing system and poor customer service. The above # has been migrated to prepaid after clearing the unbilled dues by cash payment (remitted by Mohammed Rafiq-Airtel-Mobile# who visits Dell Whitefield, Bangalore Office daily).

At present, there are calls and sms(from DZ-AIRPMT) from your recovery team demanding me to pay Rs.449 for usage 11-july-2015 to 17-july-2015(just for 7 days demanding 1 month rent, etc). This is a clear case of mismanagement and harassing the poor customers. In similar case, my other number [protected](Relationship#[protected] ) has been billed an outstanding amount of Rs.49.


Another issue I fail to understand is that while 1GB of prepaid data is available between Rs.127(Tata docomo) & 154(Airtel), why you need to bill the same as Rs.3282 and clear off the value as discount??!

I had been forced to pay Rs.750 for 200mb additional usage(over and beyond 1GB data) in one of my earlier bills.


This is ridiculous and totally unacceptable malpractice by a reputed organization such as Bharti Airtel.


Hence I request you to kindly look into my case in detail and waive off any wrong due amount in your system at the earliest. Please confirm the action taken in reply e-mail.


Otherwise, I need to refer this case to our Human Resource Team for the larger interest of Employees & Later, I am seriously thinking of litigation against Airtel in suitable consumer forum/ court.


Awaiting your earliest reply,


Muthuselvan Tharmaraja,