Airtel — Wrong Information provided by the Airtel Customer care executive

Address: Kolkata, West Bengal

This is to inform you that the Airtel executive has provided the wrong information about a mobile power recharge. On 14th August 2015 I did a recharge of RS 75(Power Recharge - All STD & Local calls @40ps for 3 months) through Paytm on mobile no - [protected]. As there was already a power present in the same number, the power did not get affected as advised by the Customer care executive. Also, the person mentioned that the power will get affected only once the current power get over. We waited until the current power got over. But the power did not get affected for RS 75. We went back to the Airtel customer care and they confirmed that there was a wrong information passed by the executive and the power cant not be affected. To get the power affective we need to recharge by RS 17 now. Then we wanted to discuss the same with next level executive. The senior executive pitched in the call very rudely and confirmed that that is the only way they can help (i.e. recharge with RS 17) and dropped off. My request is to get the power affective from now. Also, request Airtel to stop misbehaving with the customers. This is not expected form any senior executive. Thank You, Tapadyuti Kuila