[Resolved] Akbar Travels — akbartravels.com

sidharthsaluja

from Delhi, Delhi

Nov 29, 2017

Address: 110078

I have booked air asia ticket through akbartravels.com.
Ticket details:
3rd Dec'17 : bangkok to Phuket.
They have mentioned that 15 kgs of baggage can be carried but after booking they are saying that no check in baggage are allowed. I am attaching the screenshot where they have mentioned 15 kgs of baggage.
please help as they are providing wrong information and now I have to pay extra.

+1 photos

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Dec 31, 2017

Complaint marked as Resolved

Akbar Travels customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Akbar Travels Customer Care's response Dear Sir,

In regards to above query we would like to inform you that on the screen shot the baggage allowance is mentioned is for domestic sector and not for international sector and is mentioned in our fare rule and the same is reflection on the screen shot which has been attached by the customer.

Regards,
Customer Support Team

Nov 30, 2017

Updated by sidharthsaluja It is not mentioned that it is for domestic sector.