Akbar Travels — passenger name mistake

Akbar Travels — passenger name mistake

S Samir K Pandey Mar 23, 2019

Dear customer care desk, I have booked my ticket from akbar travel portal with reference number "at[protected]" from nairobi to delhi and return. While putting the passenger name at akbar travel portal title is mandatory (Mr.) and then given name and surname/family name. While i got the ticket the name is showing "mr. Samir kumar pandey" which is fine. However, while checked the ticket status at ethihad site the name shows as "pandey/samirkumarmr",. When connected to yiur executive over call and mail they are saying it is as per given name. Whereas how the tital can be mixed with given name i am not getting the satisfactory response. I am afraid, it may create chaos during travel. Was this information helpful? No (0) Yes (0)
Akbar Travels customer support has been notified about the posted complaint. Verified Support Nov 02, 2019 Akbar Travels Customer Care's response Dear Sir/Madam, Coordinated with passenger and explained to passenger that it is system format where title get attached with the given name. Told to passenger that there will be not problem at the airport as far as name is as per the passport. Regards, Customer Support Team
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supervisor

Mar 26, 2019

Mr. Samir K Pandey,

It is impossible to answer without seeing the text of the pnr / e-ticket.

The common rule in civil aviation: the full name (name and surname) must match passport .

As regard to gender / title / child, a passenger is entitled to claim reissue from the travel agent, if he or she can reffer to the exact private law (of India, of Kenya, o[censored]AE), governing incorrect processing of title / gender .