Akbar Travels — refund of air fare for domestic trip id at[protected]

Address: Mumbai City, Maharashtra, 400018

I had booked a jet airways ticket for travelling from mum to mangalore and return.net fare was inr 6817. As jet had cancelled both to and fro flights, i initiated a refund request on 16th march itself over the call. On 26th march i initiated a online refund request again through the app. There were multiple pnrs booked under my id and all the amounts were refunded except for this one trip id at[protected]. Out of the total fare of 6817 only 3057 was refunded. I sent multiple emails to enquire why the remaining amount was not refunded but i just kept getting a response that we have refunded full amount. Today i called the customer service team and i have been given to understand that akbar travels missed raising the refund request for the return journey under this trip id. And now when you are trying to raise the request the jet airways system is down. This is complete negligence on part of akbar travels. Irrespective of so many follow ups. I was given the wrong information that full money is refunded when half the money was not even claimed from jet. I request the remaining amount to be immediately refunded to my account as this is complete breach of professional ethics to hold back the customers amount for negligence by your staff.