| Address: Hyderabad | | Website: NA |
Dear Sir/Madam,
I am writing to bring to your attention the unsatisfactory experience I had during my recent journey with Alliance Air. I (along with my spouse) was a passenger on Flight Number 9I517, traveling from Bangalore to Hyderabad (PNR: A3LF2N) would like to express our disappointment and seek appropriate compensation for the inconvenience caused due to a significant flight delay.
We arrived at the airport well in advance, at 5 PM, expecting our flight to depart at the scheduled time of 19:25 pm. However, after securing the boarding pass and after security check in of the baggage and while waiting at gate No 24, it was announced around 19.00 pm that the flight is delayed by more than 4.5 hours. This delay of nearly four and a half hours caused significant disruption to our travel plans and resulted in undue stress and discomfort. Revised departure time - 11.45 pm instead of scheduled time of 19.25 PM
What exacerbated the situation was the complete lack of communication and assistance from your airline. Despite the substantial delay, there was no provision for refreshments or any form of compensation provided to the affected passengers. The behavior of the staff during this entire episode was extremely unprofessional and rude, adding to our overall dissatisfaction with Alliance Air’s services.
Upon reviewing your policy regarding flight cancellations and changes of schedules, we understand that circumstances beyond the control of the carrier, such as weather, air traffic control, or mechanical failures, can justify such schedule changes. However, it is imperative to note that no extraordinary circumstances were mentioned or explained for the extensive delay we experienced.
Yours sincerely, Was this information helpful? | 
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