Amazon — denying cashback for the collected offer

Website: www.amazon.in

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I hv collected a offer jus for prime 100% cb up to rs1000 by collecting 5 coupons of rs20% cb up to rs200 each on 6th july. I placed a order on 8th july for rs982 n got cb of rs982 immediately. After dat i was shown rs18cb for the next order.
After dat i cancelled a product of rs228 and after dat i tried to place order and 100% cb was applying and was shown rs246 cb on rs399 order in checkout page as i hv already availed rs754 cb for the product.
Til 13th or 14th july remaining cb of rs246 was showing for next order as in terms n conditions nowhere its mentioned cb applicabke only on single order. Cc also told orders can b split for getting cb.
After dat due to technical issue cb was not showing in checkout.
Cc person informed even if cb is not showing in checkout page if eligible cb wil b processed.
So i ordered a product on 31st july for rs215. I have to receive cb of rs215. Stil now not received cb. Cc saying cb applicable only once. I know only once is up to rs1000. I was shown cb of rs246 til july 13th n i know m eligible. Collected offer is valid til july 31st. Cc denying cb.
I hv attached the screenshot of the cb of rs246 showing in checkout page on 9th july after cancelling a product.
Pls help me getting the cashback for the offer as promised.
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