Amazon — Didn't get refund for my product which was cancelled

I ordered a phone in exchange worth rs. 4, 949. But then the delivery guy told us that he can't accept my old products as it had a little scratch, then he told us we will get the refund. It's been 15 days we didn't got anything, amazon says that the refund was initiated long ago but my bank didn't got anything from them. I want my refund money back!!

Bank name - punjab national bank

Refund reference number - 75503720210041203663643 (For original price rs. 4849)

75503720210041204845983 (For pick up charge rs. 100)
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