Amazon.in — Wrong product received

Address: 411057

Website: www.amazon.in

Hi team,


I have placed order #[protected] via amazon for product "fintie samsung galaxy tab e 9.6 keyboard case - slim fit pu leather stand cover with premium quality [all-abs hard material] removable wireless [long life battery] bluetooth keyboard, black"

And i received only case cover.

When i contacted amazon they informed me that it is seller fulfill order they cannot do anything and when i am contacting seller they are saying it is amazon policy that they cannot send replacement.

Now i am quite frustrated and disappointed with this kind of service from amazon.

I think it is the right of all the customer that they will receive the correct product what they have ordered. I need help from your team to get the same product what i ordered not refund.