Amazon India — Amazon India: over promising & under-delivering

Address: New Delhi, Delhi

Timeline. 11:07 I placed an order on the 12th for a Mac Air 13 in'. The order is in Amazon warehouse since then and has not been shipped to date. I spoke twice with their customer service and they said 'we have received a huge number of orders because of the great indian summer sale and we are sorry that your order will not be delivered on the 15th but you will get it by the 21st'. 9 days to deliver a product, are you serious!!! This is absolutely unacceptable. If you are not able to meet your delivery dates and suddenly increase your lead times by more than 1 week (12 to 21st) that is not my problem. You guys are clearly over promising and under delivering just like your competitor. I would have paid for express delivery had your website informed me that you are experiencing high order volumes and hence delivery will be delayed. Very unhappy and I am going to flood this on facebook and twitter so people know how greedy you guys have become to beat competition. People need to know that your company is no better than your competitor, you know who I am talking about. Please dont make a fool and take your customers for granted.
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    20101
    Pending
    0
    Resolved
    1467
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR