Amazon India — Amazon India: over promising & under-delivering

Address: New Delhi, Delhi

Timeline. 11:07 I placed an order on the 12th for a Mac Air 13 in'. The order is in Amazon warehouse since then and has not been shipped to date. I spoke twice with their customer service and they said 'we have received a huge number of orders because of the great indian summer sale and we are sorry that your order will not be delivered on the 15th but you will get it by the 21st'. 9 days to deliver a product, are you serious!!! This is absolutely unacceptable. If you are not able to meet your delivery dates and suddenly increase your lead times by more than 1 week (12 to 21st) that is not my problem. You guys are clearly over promising and under delivering just like your competitor. I would have paid for express delivery had your website informed me that you are experiencing high order volumes and hence delivery will be delayed. Very unhappy and I am going to flood this on facebook and twitter so people know how greedy you guys have become to beat competition. People need to know that your company is no better than your competitor, you know who I am talking about. Please dont make a fool and take your customers for granted.