Amazon India — cheating customers

Address: Chennai, Tamil Nadu

Please see the conversation between me and Amazon: You are now connected to Siva from Amazon.in Me: different item got hello siva ii have ordered 8gb kingston memory cards but they have given Class-4 memory Siva: Hello, my name is Siva. I'll be glad to help you today. I'm sorry for the inconvenience you've experienced in this case. Me: please check my order details Siva: We are investigating that Are you willing to return for a full refund? Me: no i dont want refund i want another product Siva: I will arrange return pick up and refund your full amount. You are welcome to place a new order.We Completely check and deliver to you.I am sorry there is no exchange or replacement in amazon.in Me: already i confirmed from your side then only i orederd *ordered Siva: I have checked the confirmed that there is no exchange in amazon.in.I will arrange return pick up and refund your full amount. You are welcome to place a new order We Completely check and deliver to you. Me: at the time of i was ordering the product i asked to one of your colleague. she said that that is class 10 memory card now you are saying that i will refund your money Siva: Please accept my sincere apologies in this regard. We will arrange return pick up and I request you to return the item.We will issue full refund for you.You are welcome to place a new order.We Completely check and deliver to you. Me: now i dont have any money in my account how to oreder ? Siva: sir, We will provide the full refund for you Me: when i am asking i am going to my village by tomorrow that's why i have choosed two day delivery option i want immediate refund you guys cheating customers Siva: I am not authorize to initiate the refund immediately.On a high priority basis we will complete the refund process as soon as possible Me: but why are you guys telling lies please open my chat details and you will get full information Siva: Sure Sir Thank you for waiting.I have checked completely. I have checked and see that refund process will be completed at the earliest Me: did u open my chat box? Siva: Yes Me: CTRL+F type :Are you sure did u find word(are you sure) Siva: I do understand your concern, Due to technical constraints it will not done in the chat. we will complete return and refund process as soon as possible.I am not authorize to initiate the refund now itself Me: please connect with your higher authorities Siva: Please hold for a minute, I am transferring this chat Me: thanks A Customer Service Associate will be with you in a moment. You are now connected to Ramarajan.P from Amazon.in Me: hello Ramarajan.P: Hi this is Ramarajan from Amazon leadership team. Me: hi i have ordered kingston memory card class -10 but they sent class -4 Ramarajan.P: Please be online while I read your previous correspondence. Me: not this email id [protected]@gmail.com open that account open haritha chat details for refering: please go through this chat 12:26 PM Haritha has accepted the chat. 12:26 PM Haritha (CSA) : Hello, my name is Haritha. I'll certainly try to help regarding your concern. 12:26 PM Haritha (CSA) : I have opened the link 12:27 PM Ch nsrao : see kingston 8gb microsd card from the first row extreme right 12:27 PM Haritha (CSA) : yes 12:28 PM Ch nsrao : it says class 10 12:28 PM Ch nsrao : but you can click on the link it says class 4 12:29 PM Haritha (CSA) : I am checking this for you please allow me a moment. 12:29 PM Ch nsrao : sure 12:29 PM Haritha (CSA) : thank you 12:30 PM Haritha (CSA) : thank you for being on hold 12:30 PM Haritha (CSA) : it is class 10 12:30 PM Haritha (CSA) : I have mentioned this to the concerned team 12:30 PM Haritha (CSA) : and they will correct it. 12:30 PM Haritha (CSA) : thank you for bringing this to our notice. 12:31 PM Ch nsrao : are you sure i want to place an order 12:31 PM Haritha (CSA) : yes please go ahead and place the order. 12:31 PM Ch nsrao : thanks hello ramarajan jee are you there Ramarajan.P: Yes Thanks for being on hold. Me: s tell me are you reading? Ramarajan.P: Yes Are you going to place the order now? Me: no man i got the order today i ahve received Ramarajan.P: Sure, I'm sorry that we need to get the item back and then only we can process the refund. I'm really sorry for this inconvenience. Me: i dont want refund man i want class 10 because i am going to hoetown *hometown Ramarajan.P: As there is replacement option in Amazon we can only accept the return and process the refund, Me: that's why i have choosed two day delivery option could you refund my money by tomorrow? Ramarajan.P: No I'm sorry as there is no option for us, However even if we issue the refund it will take 2-4 business day to reach your account. Me: i will raise a complaint in consumer court thanks you guys cheating customers i have chat details Ramarajan.P: I'm sorry the way you feel as even if I try to process the refund my system will never allow for it. Please apologize for this inconvenience/ Me: wait Ramarajan.P: I hope we are still connected.