Address: Chennai, Tamil Nadu |
Please see the conversation between me and Amazon:
You are now connected to Siva from Amazon.in
Me: different item got
hello siva
ii have ordered 8gb kingston memory cards
but they have given Class-4 memory
Siva: Hello, my name is Siva. I'll be glad to help you today.
I'm sorry for the inconvenience you've experienced in this case.
Me: please check my order details
Siva: We are investigating that
Are you willing to return for a full refund?
Me: no i dont want refund
i want another product
Siva: I will arrange return pick up and refund your full amount. You are welcome to place a new order.We Completely check and deliver to you.I am sorry there is no exchange or replacement in amazon.in
Me: already i confirmed from your side then only i orederd
*ordered
Siva: I have checked the confirmed that there is no exchange in amazon.in.I will arrange return pick up and refund your full amount.
You are welcome to place a new order
We Completely check and deliver to you.
Me: at the time of i was ordering the product i asked to one of your colleague.
she said that that is class 10 memory card
now you are saying that i will refund your money
Siva: Please accept my sincere apologies in this regard.
We will arrange return pick up and I request you to return the item.We will issue full refund for you.You are welcome to place a new order.We Completely check and deliver to you.
Me: now i dont have any money in my account
how to oreder
?
Siva: sir, We will provide the full refund for you
Me: when
i am asking
i am going to my village by tomorrow
that's why i have choosed two day delivery option
i want immediate refund
you guys cheating customers
Siva: I am not authorize to initiate the refund immediately.On a high priority basis we will complete the refund process as soon as possible
Me: but why are you guys telling lies
please open my chat details
and you will get full information
Siva: Sure Sir
Thank you for waiting.I have checked completely. I have checked and see that refund process will be completed at the earliest
Me: did u open my chat box?
Siva: Yes
Me: CTRL+F
type :Are you sure
did u find word(are you sure)
Siva: I do understand your concern, Due to technical constraints it will not done in the chat. we will complete return and refund process as soon as possible.I am not authorize to initiate the refund now itself
Me: please connect with your higher authorities
Siva: Please hold for a minute, I am transferring this chat
Me: thanks
A Customer Service Associate will be with you in a moment.
You are now connected to Ramarajan.P from Amazon.in
Me: hello
Ramarajan.P: Hi this is Ramarajan from Amazon leadership team.
Me: hi i have ordered kingston memory card class -10
but they sent class -4
Ramarajan.P: Please be online while I read your previous correspondence.
Me: not this email id
[protected]@gmail.com
open that account
open haritha chat details
for refering: please go through this chat
12:26 PM Haritha has accepted the chat.
12:26 PM Haritha (CSA) : Hello, my name is Haritha. I'll certainly try to help regarding your concern.
12:26 PM Haritha (CSA) : I have opened the link
12:27 PM Ch nsrao : see kingston 8gb microsd card from the first row extreme right
12:27 PM Haritha (CSA) : yes
12:28 PM Ch nsrao : it says class 10
12:28 PM Ch nsrao : but you can click on the link it says class 4
12:29 PM Haritha (CSA) : I am checking this for you please allow me a moment.
12:29 PM Ch nsrao : sure
12:29 PM Haritha (CSA) : thank you
12:30 PM Haritha (CSA) : thank you for being on hold
12:30 PM Haritha (CSA) : it is class 10
12:30 PM Haritha (CSA) : I have mentioned this to the concerned team
12:30 PM Haritha (CSA) : and they will correct it.
12:30 PM Haritha (CSA) : thank you for bringing this to our notice.
12:31 PM Ch nsrao : are you sure i want to place an order
12:31 PM Haritha (CSA) : yes please go ahead and place the order.
12:31 PM Ch nsrao : thanks
hello ramarajan jee
are you there
Ramarajan.P: Yes
Thanks for being on hold.
Me: s tell me
are you reading?
Ramarajan.P: Yes
Are you going to place the order now?
Me: no man i got the order
today i ahve received
Ramarajan.P: Sure,
I'm sorry that we need to get the item back and then only we can process the refund.
I'm really sorry for this inconvenience.
Me: i dont want refund man
i want class 10
because i am going to hoetown
*hometown
Ramarajan.P: As there is replacement option in Amazon we can only accept the return and process the refund,
Me: that's why i have choosed two day delivery option
could you refund my money by tomorrow?
Ramarajan.P: No I'm sorry as there is no option for us, However even if we issue the refund it will take 2-4 business day to reach your account.
Me: i will raise a complaint in consumer court
thanks
you guys cheating customers
i have chat details
Ramarajan.P: I'm sorry the way you feel as even if I try to process the refund my system will never allow for it.
Please apologize for this inconvenience/
Me: wait
Ramarajan.P: I hope we are still connected. Was this information helpful? |