Amazon India — Delay in Product Delivery and no Information shared

Address: Ghaziabad, Uttar Pradesh

This is to inform you that i have placed one order with Amazon on 5 Jan 2015 (Order Number[protected]) and they have confirmed the delivery date as 16-Jan-2015. However it was not delivered as per committed date and also no information on such delay had been shared with me (neither SMS nor any email). Please note i had already made the complete payment while placing the order through credit card and as a customer i should be shared information about each stages of delivery. When i called the customer care today (i.e. 17-Jan-2015), they have no update on exact location of the order, further they have refuse to give any confirmed time of delivery date. This is a serious concern for a customer and i can also sense some kind o[censored]nethical practice is in going on. I request the concern authority to take this as voice of a customer who have been cheated by Amazon and initiate appropriate action to provide right service/ experience to their genuine customer. I feel like harassed and cheated by the company. Regards, Siddharth # 91-[protected]