Amazon India — DELAYED DELIVERY AFTER 12 DAYS AND THE PRODUCT IS DAMAGED

Address: Ernakulam, Kerala

I had given order for a one plus one phone on 22nd april 2015, payment was made and the expected delivery date was 28th april 2015. after several phone calls and email communications, it was informed to me on 6th may that the phone will not reach and the refund process was initiated. it also said that if i wanted i could place a new order for the same. I ordered another phone- yureka on 8th evening during the sale. After 10 minutes of that order i get an sms on my phone saying that the one plus one is out for delivery. No communication regarding this fone was done for last 12 days and when am not in station, they delivered the phone at my flat doorstep without any information. As on today I seeked for the package delivered to my flat guard which was still sealed, i opened the box to find a cracked screen on phhone. What am i supposed to do with such a service...