[Resolved]  Amazon India — Delayed Delivery and False Promises

I ordered a Toshiba Canvio Simple 1 TB hard drive on 12th of October and at the time of purchase it was shown that 4-6 days for delivery and later after the purchase the delivery date moved to 27th October. On 21st October I got a message that my product is out for delivery and I waited for the courier guy to come. Evening I got a message from Amazon that it didn't deliver because nobody was there at home, this was blatant lie because the courier guy didn't visit my home or reached me out on phone.On 22nd I ordered a 8GB memory card again and the delivery date was 28th of October.I contacted Amazon regarding the false message and they assured me that they shall deliver it on 25th October.I waited and delivery didn't happen, again I called Amazon and asked me to wait till 27th.I request them to cancel the product and give my money back.They assured me that it will be delivered with in that day and they have escalated the case and review is going on.I didn't receive product on 27th and when I asked about returning my money they said that they can't do it until product is delivered to me. I asked them to compensate me and they offered me Rs100 gift Card.I rejected it and asked them to give the product tomorrow they promised the same again.The memory card delivery guy didn't deliver the product because he didn't have time and promised that will do it on Thursday.On Thursday I escalated this again and they promised that both product shall be delivered on Friday 31st.Mean while I enquired about compensation they told me that they shall do it after delivery. On Friday they again sent me out me an message and asked me to wait, I waited and when I checked with the courier guy, he bluntly told me that he cant come today, shall come tomorrow. I escalated this again and they are not ready to refund my money quickly and telling me that it may take 10 days to refund the money and again asked about the compensation again RS.100 card came in to picture. Kindly help me to get justice and teach lesson to this bogus company. Regards, Girish
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Aug 14, 2020
Complaint marked as Resolved 
Amazon India customer support has been notified about the posted complaint.
 
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Hi,

Today on 5th November, Amazon shared the information that they lost the packet while transit.They didn't offer any compensation and only interested in refunding the money with in 8 working days. Finally they offered me Rs.300 Gift card as compensation.I am not satisfied with this and please help me to get a proper compensation

Regards,

Girish

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