Amazon India — Didnt receive product and no action taken

Sir, I ordered earbuds and ear case from amazon india . I received the ear case but i didn’t receive the earbud and charging box worth Rs 4999/- . We complained to amazon customer care they asked some time from 10/11/2023 to 19/11/2023 they made us wait and suddenly after 19/11/2023 they were not receiving our call and finally today they received and said our case has been declined . Being from a middle class the above mentioned amount is not less. Please consider this and take necessary action . Thank you .