Amazon India — different item sent its fraud

Address: Rajkot, Gujarat, 360001

I ordered mobile phone but i received diffrenet and its fraud and i dont know whats you sent me item
Its customers cheating what a joke... I complain to consumer form

I also raised a complaint and then the customer service is saying that we have done our investigation and your refund cannot be processed. Please take this wrong product and refund my amount or i will raise a consumer complaint in consumer court.