Amazon India — Discrepancy with refund

Order number :[protected]

For aisilin sunglasses worth rs 679.

Amazon agent incorrectly processed the refund to Amazon pay balance saying that the product is not returnable prior to pickup .

Later when I asked to create a return request with bank account as mode of refund, my product was picked and refund was not issued .

Now they say they cannot transfer the wallet amount to bank nor can initiate a refund to bank account which is very very disappointing .

This is a mistake from Amazon team and they have to rectify it