Amazon India — false written communication to buy a product through mail

Sir, I placed a order (ORDER #[protected]. However the same was not delivered to me. when I called customer care they told "there is some problem in logistic & we will definitely solve the issue & request me to allow them to canceled the order". Then they send me a mail ( paste below this draft) requesting to place a new order for the same product & promised me to deliver the product on time & I was also booked an order (ORDER #[protected] However this time also the product was not deliver & now they are going to refund my money. Now I have a doubt that AMAZON simply invest our money for 10 to 15 days & after that they will return back the money to us. This is purely cheating. Sir, Imagine for example if 10000 people will purchase at least a Rs1000 product & will cheat like me then AMAZON invest 1, 00, 00000 (Rs1cr) of people money for their benefit for 10 to 15 days. Sir, this is a pure case of fraud & you should look into the matter. Warm Regards, Biswajit. ----- Forwarded Message ----- From: Amazon.in <[protected]@amazon.in> To: me Sent: Tuesday, 24 February 2015 12:15 PM Subject: Your Amazon.in Order[protected] Amazon Your Account Amazon.in Message From Customer Service Hello, This is regarding the conversation that we had over the phone. As per our conversation, I would request you to go ahead and place a fresh order for this product. Regarding this particular order, we would be able to initiate the refund for this order on 27th February. I hope this helps. We look forward to see you again soon. Warmest regards, Aditya Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in