Amazon India — Got wrong mobile phone

Address: PUNE

Hi
We have ordered Samsung galaxy S23 fe mobile from Amazon App on 15th Oct 2023. We received delivery on 16Th october 2023. When we opened the packet we found instead Of Samsung S 23 fe mobile phone there was REDMi 12C phone. The same was immediately informed to Amazon. After follow-up calls for two days on 18th we got reply that Amazon has completed the internal Investigation and they had delivered the correct product. This is false statement. as we have not received the correct product. We asked for the internal investigation report but that also not provided. We asked them to check the phone with IMEI number of phone. No one is entertaining us . How they can give such veg answer that they have done the internally investigation without showing us the documents which proves that the correct mobile given. Why they are denying to trace mobile with IMIE number? We have shown the parcel to their local dispatch hub too. Thy are also saying that our product must be taken return by Amazon and give us refund. This clear cheating case. The packet which was delivered looks it was tampered by some one . Please find below the Video of opeing packet and received wrong product.