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Amazon India — item is missing from the box

Address: Indore, Madhya Pradesh, 452001

Bluetooth earpiece not present inside the box, they blame customer onto this, i am useless i don't know what to do, after all, five days of investigation amazon investigation team says that they have checked all the footage from cctv everything goes well during the transition so we can't do anything. I am totally dissatisfied with there answer please suggest me what should i do.
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Comments

Your refund of Rs.649.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is[protected].

In case not received my account sir plz help
My account number ending :******2884
Ifsc code: IDIB000A176
Reply
Suryaelec's reply, May 16, 2019
Refund not revived my account
So i am complaint to the Cuvier accent

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