Amazon India — Item was not delivered and marked as refused by customer. No refund as well

I have ordered a product from Amazon on Oct 17 2023 and it was showing it will be delivered on Oct20. On Oct 20 6.28 pm an OTP was sent and after 6.45pm a call came and I was not at home. Delivery guy marked the order as refused by customer even without reattempting. When reached out to customer service they are like reorder again. And even after 2 days money was not refunded. When I reached out to customer service again they were still repeating the same, reorder instead of attempting the delivery again or providing a refund and was trasnfering my calls to multiple people and without my consent order was marked as refused and not helping with refund as well.

Had a bad customer service experience