Amazon India — Money not refunded

Address: Kolkata, West Bengal

I have prepared a word file compiling the entire communication with Amazon... The entire communication has been pasted here for your ready reference... If one goes through the word file, it would be easier for him/her to understand it... I wrote on 29/04/2015 Dear Ishaq You seem to have overlooked my mail dated 09/04/2015, the excerpts from which are reproduced below for your perusal:- I did refuse the delivery as I had changed my mind but the parcel still reached our place and my younger brother had to take it as your delivery person convinced him to receive the parcel and raise a return request later... He also said that if we refused the order like that, Amazon would not deliver anything to us in future... So, my younger brother paid for the parcel and took it... At that very moment I raised a return request and the parcel was picked up, but no receipt was given to us... From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Tuesday, 28 April 2015 2:18 PM Subject: Your Amazon.in Order #[protected] Hello, I'm sorry for the inconvenience caused to you. I've checked your account details and previous correspondences and see that the refund for the order#[protected] has already been issued to your bank account on 9 April 2015. In this case to confirm that the refund had been issued, I've contacted our billing department and requested them to look into the matter and resolve the issue at the earliest. Regarding order#[protected] 'Apple iPhone 5s (Gold, 16GB)' I see that the order was placed on cash on delivery, as the order was refused by you and has been returned to our fulfillment centre. No refund for the same will be issued, as no payment was made. I'm sorry, but we can't offer any additional insight or action on this matter. Thank you for your understanding. Warmest regards, Ishaq S I wrote on 28/04/2015 WHEN THE HELL WILL I GET MY MONEY? I wrote on 24/04/2015 WHAT HAPPENED TO MY MONEY? I STILL HAVEN'T GOT IT. I wrote on 17/04/2015 I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO RESOLVE THIS... THIS HAS NEVER HAPPENED SO FAR... ARE YOU GUYS PLANNING TO RUN AWAY??? From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Thursday, 16 April 2015 6:54 PM Subject: Your Amazon.in Order #[protected] Hello Mr.Arvind Kumar, Thank you for writing us with regards to your query about the refund on the order #[protected] for Apple iPhone 5s (Gold, 16GB). Firstly, let me apologize for any inconvenience this has caused. It is never our intention to cause any sort on inconvenience to our valued customers like you. I checked on your order and found that an escalation has already been raised on the order and is currently being worked on. I request you to please give us time for another 3-5 business days. So that once we receive update on the escalation, we would sent out an email regarding your concern. If you have any further queries, you can reply directly to this e-mail or You can reach us by chat or phone from this link: http://www.amazon.in/contact-us Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page (www.amazon.in/help) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. I hope you’ll consider this an isolated Incident and give us another chance to serve you in the future. We appreciate your understanding and patience while we work to resolve this for you. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case. But I request you to give us some more time while we work on it and get this issue fixed for you. If you have any further queries, you can reply directly to this e-mail or You can reach us by chat or phone from this link: http://www.amazon.in/contact-us Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page (www.amazon.in/help) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. I hope you’ll consider this an isolated Incident and give us another chance to serve you in the future. We appreciate your understanding and patience while we work to resolve this for you. Warmest regards, Abdul I wrote on 16/04/2015 Which business day is today??? 7th, 6th or 5th??? Amazon.in Apr 9 To [protected]@yahoo.co.in Hello, I'm sorry to hear that you didn't receive the refund for the order #[protected]. In checking your order I see that you have placed this order using cash on delivery option on further researching, I see the tracking details and found that it showed Customer refused delivery. So our system failed to recognize whether you have charged for this order or not which is the reason you didn't receive the refund yet. As you know it is fully automated system and our system not allow us to proceed further without valid proof. I hope you will understand our limitation in this situation. However, if you paid for this order and returned to the order our courier defiantly provided the slip to you for return acknowledge. In this case, I kindly request you to please provide that slip so that I will forward that to our concern team to help you to get the refund more quickly. Please visit the following link to provide the information we requested: http://www.amazon.in/contact-us I realize that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately. Thanks for your patience and understanding in this matter. We look forward to see you soon again. From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Thursday, 9 April 2015 6:39 PM Subject: Your Amazon.in Order #[protected] Hello, As per the conversation on the phone regarding your order #[protected]. Firstly, let me apologize for any inconvenience this has caused. It is never our intention to cause any sort on inconvenience to our valued customers like you. I checked on your order and found that an escalation has already been raised on the order and is currently being worked on. I request you to please give us time for another 3-5 business days. So that once we receive update on the escalation, we would sent out an email regarding your concern. If you have any further queries, you can reply directly to this e-mail or You can reach us by chat or phone from this link: http://www.amazon.in/contact-us Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page (www.amazon.in/help) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. I hope you’ll consider this an isolated Incident and give us another chance to serve you in the future. We appreciate your understanding and patience while we work to resolve this for you. Warmest regards, Raghav M. I wrote on 09/04/2015 MORE THAN 50 HOURS LAPSED. BUT NO REFUND YET. From: Amazon.in Apr 7 To [protected]@yahoo.co.in Hello, I am sorry to hear that you did not receive the refund for the order yet. I can completely understand how frustrating that will be when something like this happens I've checked the details as per your e-mail, the refund for the order has been initiated on Friday 27 March 2015. It should be credited to your account within 2 - 4 business days. Since you didn't receive the refund, I've contacted our billing team to check the refund status of your order and asked them to process at the earliest to your account. You can see the refund in your account at the earliest and we'll send you the status update regarding the refund for the order within 12 - 24 hours. I realize that at this point of time asking you to again wait would be disappointing, however, I hope you understand that it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately. I request you please understand and wait for 12-24 hours only. Please don't hesitate to contact us if you have any questions or need further assistance. We'll be glad to assist you at any point of time. Thanks a lot for being a valuable customer with Amazon Warmest regards, Jayaprathani R. I wrote on 07/04/2015 NO MONEY REFUND YET??? From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Thursday, 2 April 2015 11:18 AM Subject: Your Amazon.in Order #[protected] Hello, I apologize for the inconvenience caused to you. I am sorry to hear that you didn't receive your refund amount yet for your order #[protected] even though you have returned it already. I completely understand your disappointment. That's definitely not what we want our customers to experience. Please accept my sincere apology for this. To help you with this, I have checked and see that the refund amount Rs.36379.00 was already issued on 27 March and as you have already added your bank account, you refund will be credited to your account within 2-4 business days(excluding Saturday and Sunday). Usually the refund will be issued takes one business day to get it processed and then it will be credited to your account within 2-4 business days. Please be don't worry, you will receive your refund amount probably on 4 or 5 April 2015. In case, if you didn't receive your refund on 5 Apri, , please contact us immediately so that we will immediately contact your concern bank customer support team and resolve your issue at the earliest without any delay. Be assured that we are here to help you and we wont leave our customers with any inconvenience related to their refund issues as we know your value of money as well as your valuable relationship with us. We look forward to seeing you soon. Warmest regards, Selvimeena.S I wrote on 02/04/2015 I not got my money refund? From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Wednesday, 25 March 2015 2:54 PM Subject: Your Amazon.in Order [#[protected]] Hello, The email is in regards with the return of your Order #[protected] I've checked and can confirm that the pickup of the " Apple iPhone 5s (Gold, 16GB) "was completed on 24th March 2015. The package is currently in transit to our fulfillment center. As soon as the item reaches our center, we will send you an e-mail confirming receipt of the item. I hope this information helps. We hope to see you soon. Warmest regards, Pooja G From: [protected]@amazon.in Mar 25 To Arvind Kumar This is to inform you that a package from your order with order ID[protected], shipped via FEDEX, is being returned to our Fulfilment Centre. Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete. If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund. Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we'd suggest that you return to our website and place a new order. If you need to change an existing delivery address for future orders, please update your address book via Your Account.