Amazon India — no refund for returned product

Address: Thane, Maharashtra, 421201

Website: www.amazon.in

I had ordered for biba suit 1199 from amazon which was big in size. Had requested for return it had reached the warehouse and it was mentioned by the rep of amazon that it will 3 business days for amount to be refunded. I was waiting kept on calling them after 3 working days they had mentioned it will take some more time. After a week on chat helpline rep mentioned thar product they have received is faulty so refund cannot be initiated. I called to ask regarding refund he is saying that product is faulty refund cannot be send. I said alright when i have send you the incorrect stuff please return me the same or send me the pic. As per them thry donot have that stuff with them so they cannot send me back that faulty shoes. Amazon now wants to make money by stealing money of the customers. This is heights from this kind of the company to do this kind unprofessional. They are theives who are sitting over there.