Amazon India — No refund the amount

Address: 29b Gandhi nagar middle st, vk puram

Order #[protected]
On 15 November 2024, I received the Shocknshop Analog Rubber Digital Sports Multi-Functional Dual Time Black Dial Watch for Mens Boys -SK04. ₹429, the product was not working, so I returned it. An Amazon courier picked up my product, but he said did not know the serial number, so he went to the office and checked the serial number after completing the pickup in the Amazon app. but the Amazon courier person did not complete it. I called Amazon customer service support many times the caller said he raised the complaint and the product was refunded the money within 72 hours so don't worry about this case.

but today 17 December 2024 I called Amazon customer service support the caller didn't have a refund amount so moved to call the next-level team the person's name is Ravi. he said no refund your money. I was explaining the cheating of your Amazon courier person. but he said was not refunded the amount this is not our response.

I was deceived by Amazon customer service and the courier. Kindly investigate and do justice.