I have ordered 1 product from amazon order #[protected] dated 9th aug'19 with a confirmed delivery on 10th aug by 11 am after paying additional amount. As per the tracking process i was following up but to my surprise i got an mail at 10.48 am stating delivery attempted but failed due to no otp available. This is to confirm that i didn't received any calls on my registered mobile no and no delivery agent has visited at my home. I am continuously trying to reach the no given by the amazon ie [protected]#1797 (Delivery agent pin) but same is coming busy since 11 am till now. I have tried for min 25-30 times.
In between i have called amazon customer care as well since 2 pm till 22.45 but i didn't get any satisfactory answer from them except a sorry /an assurance for the delivery in 2 hrs/1 hr and max upto 9 pm which didnt happen. I called them for atleast 6-7 times and invest 78 minutes. Also to my surprise i didn't get any return call from amazon cc from their side for the follow up.
Today i have to leave for chandigarh being long weekend is coming apart from independence day/raksha bandhan and i will be back only on monday. I requested for the delivery of the same on next monday ie 19th aug but they refused as max they can postpone till friday & 2ndly i requested for change of address to near by area but same has been rejected as well.
I was supposed to go back at my home town in the 2nd half but with an assurance by the amazon cc team to do the delivery by 9 pm i changed it but it didn't happened and now i have to leave by tmrw morning at the earliest.
I tried for cancellation but this option is also not there.
Now who will accept the product in my absence?
Who will bear the cost of my expenses as i have to travel tmrw morning?
I have certain family commitment which has failed?
I have bought this product for my close one to give as gift but now what?
Who will bear the cost of my harassment?
No support and cooperation from amazon team?
False & wrong communication /information by the delivery team?
Attached details of calls made to delivery agent & amazon customer care.
Need action on the same.
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