Amazon India — non delivery of the product on time/harassment/wrong info by amazon india delivery agent

Address: 122018

I have ordered 1 product from amazon order #[protected] dated 9th aug'19 with a confirmed delivery on 10th aug by 11 am after paying additional amount. As per the tracking process i was following up but to my surprise i got an mail at 10.48 am stating delivery attempted but failed due to no otp available. This is to confirm that i didn't received any calls on my registered mobile no and no delivery agent has visited at my home. I am continuously trying to reach the no given by the amazon ie [protected]#1797 (Delivery agent pin) but same is coming busy since 11 am till now. I have tried for min 25-30 times.
In between i have called amazon customer care as well since 2 pm till 22.45 but i didn't get any satisfactory answer from them except a sorry /an assurance for the delivery in 2 hrs/1 hr and max upto 9 pm which didnt happen. I called them for atleast 6-7 times and invest 78 minutes. Also to my surprise i didn't get any return call from amazon cc from their side for the follow up.
Today i have to leave for chandigarh being long weekend is coming apart from independence day/raksha bandhan and i will be back only on monday. I requested for the delivery of the same on next monday ie 19th aug but they refused as max they can postpone till friday & 2ndly i requested for change of address to near by area but same has been rejected as well.
I was supposed to go back at my home town in the 2nd half but with an assurance by the amazon cc team to do the delivery by 9 pm i changed it but it didn't happened and now i have to leave by tmrw morning at the earliest.
I tried for cancellation but this option is also not there.
Now who will accept the product in my absence?
Who will bear the cost of my expenses as i have to travel tmrw morning?
I have certain family commitment which has failed?
I have bought this product for my close one to give as gift but now what?
Who will bear the cost of my harassment?
No support and cooperation from amazon team?
False & wrong communication /information by the delivery team?
Attached details of calls made to delivery agent & amazon customer care.
Need action on the same.
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Amazon India customer support has been notified about the posted complaint.
Aug 13, 2019
Updated by Ashie77
This is in continuation of my earlier mails on the issue of non delivery of my laptop ordered from Amazon on 9th Aug'19 where i would like to inform that today is the 3rd attempt to deliver the product with "MISLEADING"the consumer with wrong communication/information in "UNETHICAL WAY" which is stated to be a NON PROFESSSIONAL APPROACH by World's best company.

I[censored] pl refer to my 1st mail where i was not approached by the delivery agent on the 1st day and i was regularly following up with the customer care but no results
2nd day delivery agent asked OTP well in advance and not even reached the location and on denial i received delivery unsuccessful as OTP was not available.
Today was another attempt to deliver the product but to my surprise i got a missed call from Amazon delivery guy and when i called him back at 15.03 pm he said i will not be able to come early & when i said pl see i[censored] can deliver at my friend place which is nearby he refused to do so and after the call i got a message "We could not deliver Dell... as we could not not contact you on the phone.Re-attempt on next working day ...

Is it justify to get a missed call from the delivery agent ?
Once customer call back the delivery agent & he denial the delivery, Customer got the message that we could not contact you on phone ????

Attached herewith the screen shot of the missed call received/call back by me/received the message ...Kindly look into and share your point of view where i am wrong & Amazon team is right ?

In all the 3 attempts customer has been targeted with an intention of harassment by Amazon team.

This is absolutely ridiculous and not at all acceptable.Need clarification by Amazon Team...!!!

 
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