Amazon India — Pathetic Service

Address: Mumbai City, Maharashtra

I Had placed one order for Casio Edifice Chronograph White Dial Men's Watch - EFR-539L-7AVUDF(EX221) Sold by: XL Retail 9, 495.00 Order was placed on 12th May 2015 but the website did not give me any status update but when I called on morning of 15th may 2015 they said that it will be delivered by 16th may 2015. I gave them another call in the evening as I wont be able it get it on 16th May as it is Saturday and I had given my office address.In the latest update they told me that the product will be delivered by Tuesday 19th May 2015. The customer care person also suggested me to cancel my order and place new one to get it on Monday 18th May 2015. As I had paid for the order already there was no option for me to place another order The person I talked to is M. Srinivas K who informed that it was failure of automated process that's why we couldn't deliver it on time and offered me 250 rs coupon for their mistake.But it was not satisfactory answer for me. what is the highest authority to penalize these persons