Amazon India — Payment stuck in amazon

I ordered a TV On Amazon on 14th Feb. I made payment through UPI but the Order was canceled and payment was not refunded back, As taken with Amazon customer care the payment was not received so the order was canceled, But my money was deducted, and as discussed with my Bank the amount was successfully transferred to Amazon UPI, I want to file chargeback but my bank want confirmation from amazon that they didn't received money from my UPI, But Amazon was denied to accept & not to give in written that the amount was not credited to their account.
I have evidence that my payment was successfully transferred to Amazon India UPI, I am attaching the bank statement for ref.
I want from Amazon that with Tranasection ref No.[protected], Amazon received money if not received I want in writing.