Amazon India — poor delivery - worst customer service / chat

I ordered books for my daughter. Later received sms that the item was not delivered and returned to the seller. Contacted the customer service agent he informed that it was not delivered due to damage in rain. What kind of packing they are doing? They are charging amount for packing and it was damaged due to poor packaging.
The customer service agent informed that that once again he will initiate the delivery... But after two days they have cancelled the orders. Very poor and irresponsible service