Amazon India — Refund Amount of 1298 not received by Amazon

Address: Ground Floor, Eros Plaza, Eros Corporate Centre, Nehru Place, New Delhi-110019 Delhi South Delhi DL IN 110019.

Website: amazon.in

Order ID of product:[protected]
Order Amount: 1298₹
I ordered this product on 27Oct and returned it because it didn't meet the requirements and they started the refund but till date I haven't received the refund and provided me the reference number HSBCN[protected], with this reference number Paytm Payments Bank refusing that their is no such transaction with this UTR. Both the ends are not providing the resolution and saying that ask the merchant to raise the chargeback request and Amazon saying that ask the bank to raise the chargeback request.

Seller Name: Appario Retail Private Ltd
Seller Address: Village -Bhaukapur, Lucknow, Uttar Pradesh, 226401