Amazon India — Refund not done against my order[protected]

Address: Bangalore, Karnataka

Amazon is mentally harashing me and not refunding my money against my order[protected]. I have given my bank statement to them to prove the amount has not come to my account. Also they have made me to call my bank more than 25 times to file dispute and my bank is asking below details which they are not providing. They are not caring to refund my money and are repeatedly saying to check with bank with refrence no the gave however bank has already checked and said it has not come to my account.

Amazon billing department took all information like my bank statement and other details however not ready to refund my money.

Below are the details bank is asking and amazon is not giving.

Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount