Amazon India — regarding damaged mobile phone

Address: 110032

I received the damaged smartphone. Then i called amazon customer care which they approved & told me to issue a replacement in 2 days. After 2 days, When delivery executive came with new product, he deny to give me cuz he is not updated by their courier service to collect the damaged phone. So i asked for refund from amazon & they assign the pick up for my smartphone.
But till today no one came to collect their smartphone...
My money is blocked. I paid 23k just for the damaged phone. I've had so much trust & faith in amazon & with their services & now I'm really disappointed.

I'm enclosing the attachment.
Kindly Please help me..

Aman jain
[protected]
[protected]@outlook.com