Amazon India — Return item picked up by delivery agents but shows not received .

Website: www.amazon.in

I returned an item on 18.10.2023 which was scheduled to be picked up on 19.10.2023 but the picked up partner received the item on the same date. After that the next day another person came and asked for the same return item to be picked up I told him that your person came yesterday and took the returned item. He told me he will confirm first before initiating further the process of refund then I was said OK. He called me after some hours and said neither he nor any other concerned person has received that item and advised to complain to the police of being fraud. I told him that how it is possible without their knowledge any other person will receive that, rather he has receipt and all details on that which is only known by the delivery or picked up partners. He asked me to file a police complaint without any mistake from my side. They are not taking any responsibility of their mistake. Why should I suffer for this mistake which was wholly done by the delivery agents.