Amazon India — Return & Refund Issue

Address: Kolkata, West Bengal

I have ordered an item from Amazon.in. Then I request for return the item on 10th June but still it was delivered on 13th. Then I received mail that your refund will be initiated once the item is picked up. Now it is 20th June & nobody came up for pick the item. Then I called to customer care & got to know that this item does not have the return pick-up facility, it need to send myself. & as per Amazon's customer care executive the seller does not tie-up the pick-up facility with the Amazon's transportation. Now as a normal customer how I got to know that what are the terms & conditions between Amazon & their seller, afterall I brought the product from the Amazon, not from the seller. Also want to mention that if you go to the particular product there is the option for return but, there is nothing mentioned regarding the return pick-up policy. Also in the Amazon's website the return request status is showing that my Return was approved but the pick-up policy is not mentioned. So it is simply a false or wrong information flashing on their website. All the mail I received is attached & also the snapshot of the status of the return product is attached.