Amazon India — Wrong Product Delivered - Samsung Watch

Hi,

I have ordered a Samsung Smart watch from Amazon of small size but they delivered me the large size. Now they are denying to replace the order with small size. They are saying that you ordered large size only, I know I have ordered small size and don't know how they change the size of the watch.

I am trying to reach their customer service from last 3 days and the support team is very rude and pathetic. they have no manners of how to talk to the customer, instead they are blaming for ordering the watch.

It is 19000 watch, how can I order wrong size when I know the replacement policy. they are doing fraud and cheating customers. Please either exchange the watch or refund my money.

Please find the order details below.

Size: Large
Colour: Silver
Order #:[protected]
Sold by: Appario Retail Private Ltd
Quantity: 1
Item price: ₹18, 999.00