| Address: 560068 | | Website: www.amazon.in |
Order #[protected], I have ordered the Redmi Note-3 smart phone on[protected] and choose the 1 day delivery option and paid Rs.100/- for the same and received a mail and message confirmation saying the product would be delivered to you before 8pm[protected] I waited till evening nobody contacted me nor I received a message with the executive contact details though I kept my self-relaxed assuming I will receive it before 8pm today. I had to leave my office @6.30 pm though I waited till 8:45pm waiting for him with no contact details to contact. Than thought of calling helpline on[protected] and spoke with Mr. Abhijeet and told him about the issue and he suggested me to leave the office as the executives will deliver the product max by 8.15pm not beyond that and he said it will be delivered by tomorrow, than I clearly said that why will I even wait till tomorrow since I have waited for more than 2hrs without any contact details and paying Rs. 100/- extra for 1 Day delivery than he will fix the issue and arrange a call back for me and asked to wait till 9pm thought I waited till 9.30pm .Later I had leave since it was 9.45pm. The thing which actually surprised me was I could see a mail from Amazon whose subject line was “Your Amazon.in order #[protected] could not be delivered as addressee was not available” and below content was like this “This is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it”. How could even someone send a mail like this having a problem with you people? How could even a Global companies has an automated reply in this which clearly blames the customer rather than having a content “We sincerely apologize for the inconvenience for not getting your product delivered on the committed time” and we will also try to get this delivered by tomorrow before 11.am”
This made me angry and had to call helpline again and spoke to Ms. Namami and I asked her why this mail was sent to me and need an apology mail on the email since the delay was completely from your end. She made waited till 20 minutes placing me on hold at last she didn’t send an apology mail over the same content beside disconnected my call.
I had again rang up and spoke to a lady who again started verifying your contact details, address, mail ID what the is this, You counting customer patience she also disconnected the call and didn’t any courtesy to call back.
Contact details : [protected] / [protected]
Email ID : [protected]@gmail.com
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