Amazon — Product not taken and refund not given even after submitting request for return within due date

Website: amazon.in

I had ordered two sets of Men's, Women's & Girl's Regular Fit T-Shirt One Red and One Blue set both amounting to Rs.1499 each Total Rs.2998 from Amazon.in App on 18th October 2023. I had requested for return of the products on 28th October 2023 which was within the purview of the Return policy of Amazon (Attached screenshots shows the return window last date as 5th November 2023). But the same was shown as pending approval from the seller. I had contacted Amazon Customer Care about the matter to which they replied that they will arrange for pickup of the order as well as advance refund (Mail attached as received from customer care) on 7th November 2023. But despite my request, they have not picked up nor refunded the amount. This will cause unnecessary loss of interest for me as I had paid the same from my HDFC Credit card. So, I request you to kindly look into the matter and enable me refund of my paid amount as well as interest (amount not calculated) for the matter.