[Resolved]  Amazon — Wrong product delivered, return declined wrong reasons. In Spite of A to Z claim.

Address: Hyderabad, Andhra Pradesh

My order # 403-8059xxx-6481110. I have taken a barbie doll assortment furniture from Amazon, but the product was delivered incompletely. I wanted to return the product on the same day. As there was no proper response I was adviced to file a A to Z claim by Amazon call center. After A to Z claim was filed, my claim was rejected for no good reason. First a wrong product was delivered with intentions of cheating customers by making cleaver advertisements. Then when a claim is submitted, Amazon advertises that they gaurantee customers using A to Z claims from fradulent sellers. But this was not the case, they closed the claim with out a proper reason. The reason given was 'The product has to be returned only in good condition ', The product was with me and in unopened condition, how can the claim be rejected given a wrong reason. I complained to Amazon numerous times against this but no action was taken. I'am put extreme stress and Amazon is not taking customer rights, leave alone satisfaction, into account. I fee cheated, and hope Amazon resolves this ASAP. Thanks, Pradeep