[Resolved] Ambank Group — savings account has been stolen

chin lily

Jun 26, 2019

Address: 7-01 Jln Austin Height 8/4, 81100

I am holding an ambank savings account no: (Private) my saving account money has been deduct by someone without my knowledge and permission. We ask ambank staff help us to check it. Realize, my account has deducted two times. I call customer service ask me wait. I wait 1 week ready no body call me. I’m very disappointed in this ambank. Horrible thing is we don't use the card for online shopping or pay for anything just for loan house. Savings account has been deduct the bank never send any massage to let us know...

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Jun 26, 2019

Complaint marked as Resolved

My saving account money has been deduct by someone without my knowledge and permission. Hope sir / madam to do something as soon as possible I want to get my money back.

AmBank Group customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

AmBank Group Customer Care's response Dear Chin Lily

Should you require further information or assistance, please call 24 hours AmBank Contact Centre at +[protected] or drop us an email at [protected]@ambankgroup.com.

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad

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Comments

sarjent72

Apr 6, 2020

I'm not happy with AmOnline Department because not take any action for 3days already since 31/03/2020 regarding my unsuccessful AmOnline transaction RM450. I did call customer care service for helping but yet no news and action taken by AmOnline department.

walet

Mar 15, 2022

I have a friend who is facing the same problem at Ambank Kuantan recently.Her saving account with the amount of $38, 000 had been stolen. When check with the bank officer they just tell her to wait. the bank statement show the money in her account had been deducted or transfer many times but to whom it is not in the statement. A police report has been made. what kind of bank is this.